Claude Skill
The Feedback Sorter
One workflow from your product manager operating system. Paste a feedback export and your themes. Get every row sorted by theme and severity, and only the unsure ones to read.
Want the skill?
Install & use
Every row sorted into themes you choose, with how badly it hurts. The rows it isn't sure about come to you. You read a dozen, not a thousand.
- 1
Download the file. Don't unzip it.
- 2
Open Claude Code and start a new session.
Install this skill for me. Then tell me, in plain English, what it does and what I should say to start using it. - 3
Drag the file straight into the message box.
- 4
Paste the line below, and press enter. Claude does the rest.
That is the whole install on Claude Code and Cowork. In a browser or the desktop app Claude can't reach your files, so use Settings, Customize, Skills, Add, Upload skill instead.
How it works
The export nobody reads
Reading a feedback export properly takes a day nobody has, so the loudest ticket of the week sets the agenda and the pattern underneath never reaches a planning conversation.
This skill sorts every row against your own themes and hands you only the rows it can't place with confidence.
Use it
Four steps, every time.
- 1.Open a new chat.
- 2.Paste the feedback and your themes.
- 3.Type feedback sorter and press enter.
- 4.Read Read these yourself first.
What comes back
From the made-up example in the download, with real output:
| Theme | Rows | Share | Blocks a task or worse |
| Speed and reliability | 6 | 20% | 2 |
| Tax and VAT | 5 | 17% | 3 |Optional: bigger batches with Jev
With no key, the skill works in your Claude chat for up to about 150 rows. For thousands of rows, or a check you run every month, add your own OpenRouter key and the skill sends each row to Jev, a decision model from TypeSafe that answers with a probability instead of writing text.
Every row you run that way goes to OpenRouter and on to TypeSafe, on an endpoint marked alpha, with a proprietary model. In our test it cost about 2 to 3 US cents per 1,000 rows. The skill shows you the estimate and sends nothing until you say yes. Check your company's data policy before you send customer text.
Questions people ask
- What is The Feedback Sorter?
- The Feedback Sorter is a free Claude skill and one workflow of a product manager's operating system. It sorts customer feedback into themes the product manager chooses, rates how badly each item hurts, and returns only the uncertain rows for a person to read.
- Do I need themes before I start?
- No. If you have none, the skill reads a sample, suggests five to eight themes plus Other, and waits for you to edit them before it sorts anything.
- Is my data sent anywhere?
- Not unless you add a key. With no key, the skill runs inside your own Claude conversation, under the same data settings as the rest of your Claude account. With your own OpenRouter key, every row you choose to run is sent to OpenRouter and on to TypeSafe, who run Jev, on an endpoint marked alpha with a proprietary model. The skill shows the row count and cost first and sends nothing until you agree. Check your company's policy before sending customer text.
- What does it cost?
- The skill is free. With no key there is nothing else to pay. With your own OpenRouter key you pay OpenRouter directly for Jev: in our test that came to about 2 to 3 US cents per 1,000 rows, more if your context is long. The skill prints an estimate before it sends anything.
- Is The Feedback Sorter free?
- Yes. The download asks for your name and email, and you also get the weekly Product System newsletter, which you can unsubscribe from at any time.